The above screenshot is what students should see to join the Hatch Virtual meeting on zoom.us. If they don't see this banner they will likely contact Hatch. As mentioned in your process.st checklist: call the parent about 10-15 minutes before the class to ensure that they are logged in and ready to go; their details (phone number and email) are on the attendance page. When you reach out, you will likely find out that - as mentioned - that some students may not have access to the banner.


To solve this:

  1. Email the hellohatch@hatchcanada.com and coordinators@hatchcanada.com with the affected student names/student accounts and the Hatch Virtual class date and time. The support & coordinator team will work on fixing the issue on the back-end so the banner appears for the student/s.
  2. When contacting the parent you can either email them or tell them the link to the zoom.us meeting for the Hatch Virtual class that is about to run; again using the contact details from the attendance page.

To do step (2.) head over to https://zoom.us/meeting and login. You'll see what looks like this screenshot:

Once here click the class that you are running. It will lead to a page that looks like the screenshot below:

You'll notice the "Join URL" section. You can share this link with the parent over the phone when you contact them or via email with the details from the attendance page. Again make sure you run step (1.) so that this doesn't happen again for the next week.