This is unfortunately a tough situation. Zoom only allows 1 person to be logged into the account at once. If you log back in you should be able to kick the other person out of the account. With some persistence you will be able to use the coach account. 


Rarely, there may be nothing you can do, in this case you'll have do the following:

  1. retrieve the parent's contact information from the "Details View" button on the attendance page of the Hatch Virtual class you're currently running
  2. let the parent know that we're having issues on our end, and we can run the class with Google Meet. You'll need to contact the parent either over the phone or email with the link when creating a new meeting.
  3. with Google Meet only 1 student can share their screen at a time; this is only a temporary fix till the systems are changed
  4. as a last resort you can reschedule with the parent with a new time and forward the information to our program coordinators so they may update our records; coordinators@hatchcanada.com