If you could not clock-in/out in the app you can log the hours manually. Be sure to describe the situation in the notes of the shift.
Using your computer:
https://help.wheniwork.com/articles/editing-your-time-sheet-computer/
Using your iPhone or iPad:
https://help.wheniwork.com/articles/reviewing-and-editing-your-time-sheet-iphone-ipad/
Using your Android device:
https://help.wheniwork.com/articles/reviewing-and-editing-your-timesheet-scheduling-app-android/